Shipping policy

Shipping Policy

Thank you for shopping at Drop Mandala LLC. We are committed to delivering your order accurately, safely, and as quickly as possible.

Please review our shipping guidelines below to understand how your delivery is processed and managed.

1. Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information once your order has officially shipped.

2. Shipping Rates & Delivery Estimates

We work diligently with our fulfillment partners to ensure your products reach you efficiently. Shipping times vary depending on your location and the specific item ordered, but we generally adhere to the following timelines:

  • Minimum Delivery Time: 2 business days

  • Maximum Delivery Time: 18 business days

Please Note: Delivery windows are estimates and start from the date of shipping, not the date of order. While we do everything we can to ensure timely delivery, unexpected customs delays, severe weather, or postal carrier bottlenecks are out of our control.

3. Tracking Your Order

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package's journey directly through our carrier's tracking portal. Please allow up to 48 hours for tracking information to become active.

4. Lost, Damaged, or Missing Packages

If your order has not arrived within 18 business days, or if it arrives damaged, please reach out to our support team immediately at contactdropmandala@gmail.com. We will investigate the issue with the carrier and arrange a replacement or refund as necessary.

5. Contact Information

If you have any questions or concerns regarding your order's delivery status, feel free to contact us: