Refund policy

1. Return Window

We accept returns within 5 days after the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Shipping

Please Note: Customers are responsible for sending the product back to us. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contactdropmandala@gmail.com so that we can evaluate the issue and make it right.

4. How to Initiate a Return

To start a return, please contact our support team at contactdropmandala@gmail.com within the 5-day delivery window. Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.